Job Title:  Customer Service Centre Agent

Job Summary

• Perform all CSC admin tasks in professional and timely manner
• Ensure that tasks are completed within deadline
• Assist the team on their day-to-day queries relating to admin matters
• Support different areas in CSC when required
• Attend to general enquiries from both internal and external customers
• Provide support during times of emergency or disruptions
• Contribute ideas and suggestions where applicable (not limiting to daily tasks)
• Ensure that RB blueprint is adhered to
• Perform all tasks with accuracy by paying attention to guidelines and SOP to minimize errors
• Support all company related events & initiatives
• Support strategies and missions of the department  
• Comply to the service standards in delivering exceptional customer service
• Act in an appropriate manner that reflects the corporate image of RB and its stakeholders

Requirements

• ​​​​Applicants should have at least 4 “O” Level with credit in Mathematics, Geography and English
• IT proficient and customer oriented with the ability to respond promptly to the needs of the customer
• Good communication and active listening skills
• Willing to learn and can adapt easily to changing requirements
• Flexible to work on shifts
• Ability to work well under pressure
• 3-4 years of experience in the airline industry would be an advantage