Job Title: TRAFFIC OFFICER - MNL

Location:

Manila, Philippines

Royal Brunei Airlines Sdn Bhd

Ground Services department, Operations Division

reporting directly to Station Manager - Manila

Job Purpose

To attract dedicated and service‑minded individuals to join us as a Traffic Officer based at Manila Airport (MNL). The role supports the Station Manager Manila and is responsible for all aspects of ground handling services, as well as other related airport operational requirements, to ensure smooth and efficient service for passengers and cargo at MNL Airport

Job Accountabilities

Responsibility to ensure safety and security are continuously practiced by RB staff and groundhandler via SMS to maintain safety standard track record for RB.
Ensure process and procedures as per GOM are continuously practiced by groundhandlers in MNL
Achievement of on-time performance within KPI set or better for MNL station in a safe and cost effective manner
Coordination with superiors and groundhandlers to ensure full support and preparation given during any station audit
Supervise, coordinate and ensure service standards are as per RB requirement to all pax and cargo
Support Commercial revenue initiatives to achieve revenue target set
Preparation with relevant stakeholders for any VVIP / NVIP guests or cargo for their smooth travel
Submission of reports and financial paperwork to ensure timely and accurate submission
Coordination with relevant stakeholders in disruption handling (delay / cancellation / overbooking etc) to ensure a smooth travel for pax and cargo
Monitor of any correspondences relevant to MNL station which require review with timely and accurate responses
Timely coordination with GS HQ to ensure operational stationary stocks are constantly checked and replenished
Carry out any other duties or special projects as delegated by Station Manager Manila, Station Controller MNL or Ground Services Management.

Qualification & Education

High School Diploma or Vocational Certificate (in aviation is a plus)
Have relevant aviation experience in the airline or groundhandling

Job Experience

At least 5 years good employment track record in a service industry OR
Good track record in handling RB flights as a groundhandler is an added advantage

Specialised Knowledge and Skills

HITIT Crane DCS and Weight and Balance
Supervisory, Communication, Interpersonal skills
Time management
Clear communication and coordination
Basic computer literacy
Situational awareness and safety focus

Training

Customer Service
Dangerous Goods
Ramp Safety
Security Awareness
Emergency Response
Safety Management System

Important Note:

Your application must be submitted through our official recruitment system.
Please include your CV and all relevant supporting documents when applying.
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
Incomplete applications will not be considered.
All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Closing date for applications: 15 March 2026.