Job Title:  STATION OFFICER- SIN

Job Summary

Support the Station Manager - Singapore, in overseeing all aspects of ground handling operations and related airport operational activities at Singapore Changi Airport, ensuring the delivery of safe, efficient, and high-quality services to passengers and cargo in accordance with Royal Brunei Airlines' standards and regulatory requirements.

Key Responsibilities

• Ensure safety and security standards are consistently maintained by RB staff and ground handling personnel through the effective implementation of the Safety Management System (SMS), supporting RB's strong safety performance record.
• Ensure all operational processes and procedures, as outlined in the Ground Operations Manual (GOM), are consistently adhered to by ground handling personnel at Singapore Station.
• Achieve and maintain on-time performance targets within the established KPIs for Singapore Station in a safe, efficient, and cost-effective manner.
• Coordinate with management and ground handling partners to ensure full operational readiness and support during internal and external audits.
• Supervise and coordinate airport operations to ensure passenger and cargo service standards meet Royal Brunei Airlines' requirements.
• Support commercial and revenue-generating initiatives to achieve station and corporate revenue targets.
• Coordinate with relevant stakeholders to ensure smooth handling of VVIP, VIP, and special cargo movements.
• Prepare and submit operational reports and financial documentation accurately and within required timelines.
• Coordinate with relevant stakeholders during operational disruptions, including delays, cancellations, and overbookings, to minimise impact and ensure a smooth travel experience for passengers and cargo.
• Monitor and respond to station-related correspondence in a timely and professional manner, ensuring all matters are reviewed and addressed appropriately.
• Coordinate with Ground Services Headquarters to ensure operational stationery and consumable stocks are regularly monitored and replenished as required.
• Perform any other duties, assignments, or special projects as directed by the Station Manager, Singapore, or Ground Services Management.

Qualifications and Experience

• Diploma in Aviation Management, Business Administration, or a related field. Candidates with a vocational qualification and relevant operational experience may also be considered.
• Relevant experience in the aviation industry may be considered in lieu of formal qualifications.
• Experience in front-line customer service and ground handling operations is preferred.

Key Skills and Competencies

• Leadership and Team Coordination
• Excellent Verbal and Written Communication Skills
• Knowledge of Airline and Airport Operations
• Aviation Safety, Security and Regulatory Compliance Awareness
• Customer Service and Stakeholder Management
• Strong Problem-Solving and Decision-Making Skills
• Ability to Work Under Pressure in a Fast-Paced Environment
• Flexibility to Work Shifts and Irregular Hours
• Proficiency in Microsoft Office Applications
• Ability to Lead and Motivate Teams

Training

• Customer Service
• Dangerous Goods
• Ramp Safety
• Security Awareness
• Emergency Response
• Safety Management System
• Departure Control System
• Weight and Balance Control System