Job Title:  Account Manager

Notice

• Closing Date: Tuesday, 06 October 2026
• Please submit a PDF copy of your CV, IC, Academic and Professional Certificate(s)
• Only shortlisted candidates will be notified

Job Description

The objective of this role is to sell UNN's IT products and services to the assigned territory and/or customers, ensuring yearly revenue budget is achieved.

Responsibilities and Tasks

• Develops and executes account plan, creates customer's IT business needs, generates revenue and grows the account to achieve budget plan
• Understands customer's organisation structure, establishes and maintains good customer relationships across all functions and levels
• Identifies business opportunities and positions UNN's IT products and services, addressing customer's IT needs and issues
• Articulates well to get buy-in from internal stakeholders to support on complex sales opportunities
• Understands internal process and plans for sales activities, avoiding unnnecessary delays to meet budget plan
• Ensures high quality proposals are developed with clear, convincing and relevant information presented to address customer's requirements
• Understands customer's budget and develops and structures a cost effective IT solution proposal
• Understands, addresses and negotiates on contractual terms and conditions with mutual benefits
• Addresses any internal concerns and resolves any potential external challenges during the entire sales cycle
• Provides customer feedback and market trend to internal stakeholders with regards to UNN's IT products and services for improvement
• Builds contingency sales plan to achieve budget in an event where sales cycle takes longer than planned
• Provides monthly sales activity and performance report and assists in team's revenue forecast, business plan etc.
• Assists internal billing and finance teams where necessary to ensure monthly billing reports are generated accurately
• Identifies and leverages on strategic partners for complex IT requirements and structures deals with strategic partners to provide IT solutions to customers
• Grows the assigned accounts and revenue with upselling and cross-selling of UNN's IT products and services

Competencies

• ICT Product Management & Customer Experience Design
• Commercial Strategy, Sales & Customer Management
• Procurement,Contract & Vendor Management
• Financial Planning & Business Analysis
• Data Management & Governance
• Service Governance & SLA Management

Area and Years of Experience

• IT Sales with 5 years of experience
• Technical Knowledge with 5 years of experience
• Customer Relationship Management with 5 years of experience

Education

Bachelor's Degree in Business Management, Information Technology or relevant areas and equivalent working experience.