Job Title:  Customer Experience (CX) Support

Job Summary

Focus on ensuring exceptional experiences for members and guests at our club. This role is pivotal in delivering outstanding customer service, facilitating smooth operations, and supporting sales and marketing initiatives.

Job Description

In addition to following Peak Performance’s policies and procedures, roles and responsibilities include, but not limited to:

Customer Service Excellence - Ensure all members and guests receive a warm welcome and prompt assistance upon arrival. Answer inquiries via phone, email, and in-person, providing accurate information on membership rates, services, and facilities. Assist in resolving member issues and concerns in a professional and timely manner.

Operations Support - Perform daily tasks including check-in procedures for members using barcode scanning systems. Act as a cashier for receiving payments, issuing official receipts, and preparing daily sales reports as per Finance Department guidelines. Coordinate with the Facility Operations Supervisor and Senior Facility Operations Support to address any facility maintenance issues or safety concerns.

Administrative Duties - Open and close systems and facilities during morning and evening shifts, ensuring all equipment and areas are safe and operational. Handover cash and relevant documents to the evening shift, maintaining accurate records of transactions. Assist with administrative tasks such as maintaining booking records, updating membership databases, and preparing for daily operations.

Sales and Marketing Support - Collaborate with the Sales & Marketing team to coordinate programs, activities, and events as required. Promote club services and membership benefits to prospective members and guests during interactions.

Facility Inspection - Conduct regular inspections to ensure all club facilities are in good condition and safe for member use. Report any maintenance or cleanliness issues promptly to the Facility Operations Supervisor and/or Senior Facility Operations Support for resolution.

Flexibility and Team Collaboration - Rotate between reception, kids club and back entrance stations based on scheduled assignments to support operational needs. Adapt to additional duties or assignments as required by management to support overall club operations.

Requirements

• HNC or below.
• Additional certifications in customer service or hospitality management are a plus.
• Experience in a customer-facing role, preferably within hospitality, fitness or recreational industry, is an added advantage.
• Strong communication skills with a courteous and friendly demeanor.
• Good verbal communication skills in both English and Malay.
• Proficient in handling cash transactions and basic accounting procedures.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to work mornings, evenings, weekends, and holidays as required/scheduled.

Additional Information

Please submit your cover letter, CV, identification card, certifications and relevant documents.

Closing date: 10th July 2025 (Thursday), 5:00pm

Only shortlisted candidates will be contacted.