Job Title: Customer Manager

Location:

Bandar Seri Begawan , Brunei-M, Brunei Darussalam

Notice

Closing Date: Sunday, 26 October 2025
Please submit a PDF copy of your CV, IC, Academic and Professional Certificate(s)
Only shortlisted candidates will be notified

Job Description

The main purpose of the role is to service one of the national SalesCos/Wholesale partners covering all commercial items and orchestrate the interface to the customer. Selling of the UNN service offering portfolio via established strong customer relationships and driving the national customers for innovative and digital solutions.

Responsibilities and Tasks

Manages customer service and relationships with national SalesCo/Wholesale partners
Defines customer, sales and CRM strategies
Build strong partner relationship under Ethical Wall principles
Promotes and sells UNN's service portfolio to assigned partners
Leads monthly service reviews on commercial performance and KPIs
Handles customer escalations and contract negotiations
Ensures all orders and contracts are processed in the Ordering Management System (BSS)
Oversees rollout and welfare of Strategic Roadmap initiatives
Reviews and verifies partner product requests
Coordinates customer projects with Operations teams
Supports WIMM business activities and ad-hoc partner requests
Manages reconciliation of service and billing discrepancies
Gathers partner feedback and improves related processes
Coordinates all commercial activities with customers and internal teams
Manages presales project teams to design customer-specific solutions

Competencies

Project management skill
Knowledge on ICT products and services
Knowledge on technical design of ICT
Trends and developments on ICT solutions
Presentation skills
Presales processes and standards
Telecommunication wholesale knowledge

Area and Years of Experience

Design of technical customer ICT solutions with 7 years of extensive experience
Management of the presales phase and teams with 7 years of experience

Education

Bachelor's Degree in Telecommunication, Information Technology, Computer Science or relevant areas and equivalent working experience.