Job Title:  Customer Support

Job Summary

Are you passionate about delivering excellent customer service and assisting customers with their needs? We’re looking for a dedicated individuals as Customer Support to join our team and provide top-notch assistance for Easi registration applications.

Key Responsibilities

• Proactively contact individuals by phone regarding their Easi Registration applications and offer accurate information.
• Provide friendly, efficient assistance to walk-in customers during their registration process.
• Respond to customer inquiries, ensuring a smooth and positive experience.
• Update and maintain the customer database accurately.
• Meet assigned performance targets to contribute to overall team success.
• Stay up-to-date with the company’s products and services to provide effective guidance and support.
• Take on additional duties as required to support team operations.

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to build positive interactions with customers and colleagues.
• Critical thinking and problem-solving skills to resolve customer issues quickly.
• Proficiency in using customer support tools, databases, and software.
• Flexibility to work different shifts, including weekends and public holidays.

Relevant Experiences & Qualifications

• A minimum of 5 ‘O’ Level passes is an advantage.
• Previous experience in customer support or a related field is preferred but not required.
• A positive attitude, willingness to learn, and a customer-first approach.

Closing Date

• Monday 7th April 2025, 5pm