Job Title: Executive - Application Support

Location:

Bandar Seri Begawan , Brunei-M, Brunei Darussalam

Position Overview

Responsible for providing Software Applications Support and maintenance and resolve issues to ensure tickets, queries are resolved in a timely manner.

Key Responsibilities

Support users on resolving all issues related to software applications
Work with product team to raise product bug fixes or enhancement requests
Initial level of debugging and resolution
Understanding of software implementation lifecycle
Translate business requirements into technical solutions
Managing both internal and external communications for scheduled maintenance & outages
Follow up on open requests and ensure timely resolution within defined SLA
Inform users on appropriate action on Software Applications
Document customer requests & Monitor open tickets and take appropriate action
Identify and escalate problems to appropriate resources in a timely manner
Ensure workflows, processes, tooling and applications are of the highest quality standard
Coordinate with Infrastructure teams on events of patching & up gradation of servers

Qualifications and Skills

Seniority Level:

Entry level

Industry:

Information Technology & Digital Transformation Services

Employment Type:

Full-time

Skills:

Application Support
Software Development
Programming
Application Service Desk
Troubleshooting

Qualifications:

Higher National Diploma / Bachelor’s Degree
Minimum 0-2 years of relevant work experience in software application support
Excellent interpersonal, communication and analytical skills

Authority:

Internal/External Application deployment
Communication to designated stake holders