Job Title:  Head of Warehouse and Distribution Unit, Medical Supply Chain

Job Summary

The Head of Warehouse & Distribution Unit is responsible for leading and managing end-to-end warehouse operations, including inventory management, distribution, pre-delivery, and post-delivery activities. The role ensures that all processes are carried out efficiently, accurately, and in accordance with internal policies and regulatory requirements such as GDP and GSP. This position plays a vital role in ensuring timely stock availability, quality control, effective delivery execution, and proper handling of post-delivery matters such as discrepancies, returns, and customer feedback. The role also includes supervising cross-functional teams and driving continuous improvement within the unit.

Job Description

Roles & Responsibilities, not limited to: (Job scope, Purpose and contacts)

• Oversee the full operations of the Warehouse & Distribution Unit, including inventory, pre-delivery checks, and post-delivery follow-ups.

• Ensure the proper receipt, storage, handling, and dispatch of goods in line with GDP and GSP requirements.

• Manage inventory control activities, including cycle counts, stock reconciliation, movement tracking, and reporting.

• Supervise the pre-delivery process to ensure accuracy, compliance, and quality of outgoing items.

• Coordinate closely with Procurement, Operations, and other relevant units to ensure stock availability and fulfillment.

• Manage post-delivery processes, including returns, delivery discrepancies, and feedback resolution.

• Develop, implement, and maintain SOPs for warehouse, inventory, delivery, and post-delivery workflows.

• Lead, train, and monitor the performance of warehouse and inventory staff to ensure adherence to safety, quality, and operational standards.

• Optimize layout, storage systems, and material handling procedures to improve space utilization and efficiency.

• Collaborate with logistics and transport providers to ensure timely and accurate delivery of goods.

• Monitor operational KPIs and prepare regular reports on stock movement, delivery performance, and unit effectiveness.

• Support internal and external audits and ensure full compliance with regulatory and company policies.

• Drive continuous improvement initiatives in warehouse operations and customer service responsiveness post-delivery.

Key Competence Required

• Strong leadership and cross-functional team management capabilities.

• In-depth operational knowledge of warehousing, distribution, and inventory control.

• Understanding of GDP and GSP principles and their practical application.

• Strong problem-solving and analytical skills, especially in addressing delivery and post-delivery issues.

• Ability to manage multiple workflows in a fast-paced, high-volume environment.

• Excellent organizational and coordination skills across departments and vendors.

• Clear and effective communication skills for internal and external collaboration.

• A proactive mindset focused on efficiency, accuracy, and service quality.

Education & Experience

• Bachelor’s degree or Higher National Diploma (HND) in Logistics, Supply Chain, Business Administration, or a related field.

• Minimum of 6–8 years’ experience in warehouse, logistics, or inventory operations, with at least 3 years in a supervisory or leadership role.

• Proven track record in managing pre-delivery, delivery, and post-delivery workflows.

• Strong knowledge and hands-on experience with Integrated Warehouse Management Systems (IWMS).

• Familiarity or working experience with GDP (Good Distribution Practice) and GSP (Good Storage Practice) standards is required or considered an added advantage.

• Experience in the pharmaceutical industry or handling medical-related products is an added advantage.

• Demonstrated ability to lead teams, optimize warehouse functions, and maintain compliance with regulatory and internal standards.