Job Title:  IT Supervisor

Job Description

Responsible to manage projects, troubleshoot technical issues, implement security measures and provide technical support to users, ensuring the smooth and efficient operation of computer systems, networks and software. This includes providing support through remote access or on-site visits as needed to ensure optiimal system performance. In addition, the IT Supervisor manages software licenses, subscriptions, and the inventory system for all computer hardware and software assets. This role ensures compliance, efficient resource allocation and up-to-date system documentation.

Roles and Responsibilities

1. Monitor and uphold daily network functionality and promptly resolve any issues or disruptions within the stipulated timeframe.

2. Address and resolve both critical and non-critical inquiries related to systems such as the HR System, Attendance System and REMS, ensuring timely and efficient support.

3. Troubleshooting and helpdesk advisory.

4. Assist in ad-hod new projects.

5. Maintain computer system and product maintenance, patches and updates.

6. Maintain the inventory of hardware and software within the organisation using relevant tools.

7. Deployment of securityt systems for card readers, UHF barriers and CCTV access.

8. Perform any additional duties assigned by the line supervisor.

Supervisory Role

None

Education

BDQF - 4

Level of Qualification - National Diploma

Major - Information Technology or Computer Studies

Area of Experience

IT Operations / Technical Support - 1 year or above

IT Networking - 1 year or above