Job Title: NOC Shift Engineer

Location:

Bandar Seri Begawan , Brunei-M, Brunei Darussalam

Job Description

Responsible for end-to-end monitoring, troubleshooting and maintenance of all UNN network and services, with a focus on the issues impacting customer experience. Additionally supports new technology and services deployment, new equipment acceptance and configuration management.

Tasks and Responsibilities

To provide 24/7 surveillance of Fixed, Mobile and IT Network Services.
Detection and isolation of services, network elements or systems faults across multiple technologies.
Monitoring Network/Services equipment for outages and performance issues.
Daily operations tasks for production systems E.g. system and job monitoring, job priority management, error logging and tracking, first level support and problem resolution and daily operational reporting.
Notifies management as required for escalation and notification support.
Solve and act on all network and customer complaints (SalesCo and Enterprise customers) related incidents during shift
To identify, develop systems analysis techniques to correct hardware, software and system operational problem and procedures. Proactively identify issues, and consults with 2nd line support engineers, service/domain experts.
Logs and documents all issues and updates stakeholders as required.
Validates alarm status for change management for pre and post maintenance activities (CR)
International Business - Reconcile and escalate of alarms to L2.
Network and Solution documentation update reflecting implemented changes, Operations and Maintenance procedures update.

Education

Higher National Technical Education/ Degree is an advantage