Job Title:  Network Support Analyst [i-Ready]

Job Summary

This vacancy is open only for i-Ready applicants. Please ensure you are enrolled to the i-Ready Apprenticeship Programme with Pusat Pekerjaan Brunei (JobCentre Brunei).

As a Network Support Analyst, you will work closely with experienced IT professionals who will mentor you, helping you develop essential technical skills and a deeper understanding of IT operations.

What You'll Gain:

• Hands-On Network Experience – Develop technical skills in managing and supporting network systems and infrastructure.
• Troubleshooting Skills – Learn how to identify, diagnose, and resolve network issues, ensuring optimal performance.
• Exposure to IT Operations – Understand the day-to-day operations of a network support team and gain insight into the broader IT department.
• Mentorship from Experts – Benefit from guidance and mentorship by experienced IT professionals to enhance your skills and career growth.
• Problem-Solving Experience – Work on real-world network problems, gaining critical thinking and problem-solving abilities.

Key Responsibilities

• Active Directory Support:
  • Assist in the management of Active Directory (AD) by creating, modifying, and deleting user accounts under the supervision of senior IT staff.

• Endpoint Management:
  • Support the configuration and management of endpoint devices, including desktops, laptops, and mobile devices, ensuring they are compliant with security and performance standards.
  • Participate in the deployment of software updates, patches, and new applications to endpoint devices, learning how to use endpoint management tools effectively.

• Cloud Services Assistance:
  • Assist in the management of AWS accounts, learning about resource provisioning, monitoring, and basic cost management practices.
  • Support the setup and configuration of Okta for user authentication and access management, gaining insights into identity and access management (IAM) best practices.

• Network Support:
  • Help troubleshoot basic network issues, including staff connectivity problems and VPN access, while learning about networking tools and technologies.
  • Participate in the configuration and monitoring of Cisco Meraki devices, assisting in maintaining a stable and secure network environment.

• Security Support:
  • Assist in managing antivirus solutions, ensuring that all endpoint devices are regularly scanned for vulnerabilities and malware.
  • Learn about Fortigate firewall configurations and support tasks under the guidance of experienced team members, understanding the importance of network security.

• Monitoring and Documentation:
  • Utilize monitoring tools such as ManageEngine to assist in tracking system performance and generating reports on IT operations, identifying trends and areas for improvement.
  • Help maintain comprehensive IT documentation, including standard operating procedures, troubleshooting guides, and system configurations, ensuring all information is up-to-date and accessible.

• Site Support and Implementation:
  • Attend on-site visits with senior IT staff for the implementation of new systems, configurations, or troubleshooting of existing issues, providing hands-on support to staff as needed.
  • Assist in the organization and execution of IT-related projects, gaining experience in project management and implementation strategies.

• Collaboration and Communication:
  • Work closely with the IT team to ensure effective communication and collaboration on various projects and tasks, fostering a supportive and inclusive environment.
  • Provide friendly and effective support to staff, addressing IT-related inquiries and issues as they arise, and escalating more complex issues to senior team members.

Skills & Competencies

• Basic understanding of IT concepts, systems, and support processes, with a strong desire to learn and grow in the IT field.
• Familiarity with Active Directory, AWS, or endpoint management tools is a plus but not required; willingness to learn is essential.
• Interest in networking concepts, with a desire to learn about Cisco Meraki configurations and network troubleshooting methods.
• Strong problem-solving skills and a methodical approach to learning and addressing challenges in a technical environment.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users clearly.
• A proactive approach to learning and a positive attitude towards challenges, demonstrating a willingness to take initiative and seek out opportunities for growth.

Relevant Experiences & Qualifications

• Bachelor’s degree or HND in Information Technology, Computer Science, or a related field, with coursework in network management, systems administration, or cybersecurity preferred.

Closing Date

• Thursday 30th October 2025, 5pm