Job Title:  Network Support Analyst

Job Summary

As a Network Support Analyst, you’ll play a critical role in ensuring our digital infrastructure (i.e network and systems) remains secure, reliable, and efficient. This dynamic position offers the opportunity to work hands-on with cutting-edge technologies, collaborate with cross-functional teams, and contribute to the seamless operations of our digital ecosystem. Join us as we drive innovation and digital transformation to deliver exceptional experiences across our network.

Key Responsibilities

As a Network Support Analyst, you will take ownership of maintaining a stable, secure, and efficient IT environment. Your role will encompass a variety of responsibilities that ensure the seamless operations, including:

Active Directory Management

• Administer and maintain user accounts in Active Directory (AD), including creating, modifying, and disabling accounts as required.
• Implement and manage group policies to enforce consistent user permissions and enhance security.
• Conduct AD audits to ensure compliance with organisational policies and industry best practices.

Endpoint Management

• Configure and oversee desktop, laptop, and mobile devices to meet security and performance standards.
• Manage the deployment of software updates, patches, and applications to ensure all systems are current and secure.
• Proactively monitor device health, addressing hardware and software issues promptly.

Cloud Services Support

• Assist in managing cloud infrastructure to optimize performance and cost efficiency.
• Support the configuration and management of Okta for single sign-on (SSO) and multi-factor authentication (MFA).
• Collaborate with the cloud team to implement security best practices and maintain the integrity of cloud-based systems.

Network Support

• Troubleshoot and resolve network issues, including VPN configuration and connectivity challenges.
• Assist in configuring and managing Cisco Meraki devices, such as routers, switches, and access points.
• Monitor network performance and work proactively to ensure reliable access for all users.

Security Management

• Support the management of antivirus and endpoint protection solutions to safeguard against vulnerabilities.
• Assist in configuring and managing Fortigate firewalls to protect the network from external threats.
• Participate in security audits and contribute to developing policies that strengthen overall network security.

Monitoring and Maintenance

• Utilise monitoring tools to track system performance and identify areas for improvement.
• Diagnose and resolve technical issues to maintain high availability and performance across systems.
• Maintain accurate and detailed IT documentation, including system configurations and troubleshooting guides.

Site Support and Implementation

• Provide on-site support for new system implementations, ensuring smooth deployment and functionality.
• Collaborate with project teams during site audits and technology upgrades to ensure successful execution.
• Assist staff with training and adoption of new technologies to enhance user experience and efficiency.

Collaboration and Communication

• Work closely with IT team members to ensure cohesive operations and a high standard of service delivery.
• Communicate effectively with staff when addressing technical issues, providing clear explanations and solutions.

Skills & Competencies

Key qualifications and skills include:

IT Infrastructure Knowledge

• Basic understanding of IT infrastructure, support processes, and best practices.

Technical Proficiency

• Familiarity with Active Directory, AWS, Okta, and endpoint management tools is highly desirable.

Networking Expertise

• Knowledge of networking concepts, with hands-on experience configuring and managing Cisco Meraki devices.

Firewall Management

• Understanding of firewall management, particularly with Fortigate products, and the ability to implement security protocols effectively.

Troubleshooting Skills

• Strong ability to troubleshoot network and VPN issues using a methodical and efficient problem-solving approach.

Communication Skills

• Excellent verbal and written communication skills, with the ability to convey technical information clearly and collaborate effectively within a team environment.

Proactive Learner

• A proactive attitude towards learning new technologies and improving existing processes, ensuring you stay ahead in a dynamic digital landscape.

Networking Expertise

• Knowledge of networking concepts with experience in configuring and managing Cisco Meraki devices.

Firewall Management

• Understanding of firewall management, particularly with Fortigate products, and ability to implement security protocols effectively.

Troubleshooting Skills

• Strong ability to troubleshoot network and VPN issues using a methodical problem-solving approach.

Communication Skills

• Excellent verbal and written communication skills, with the ability to collaborate effectively within a team environment.

Proactive Learner

• A proactive attitude towards learning new technologies and improving existing processes.
   

Relevant Experiences & Qualifications

• A bachelor’s degree or Higher National Diploma (HND) in information technology, computer science, or a related field is preferred.
• Previous experience in IT support or a related role is advantageous but not required.
• Relevant certifications (e.g., CompTIA, AWS, Cisco) are considered a significant advantage and demonstrate a commitment to professional growth.

Closing Date

• Friday 7th February 2025, 5pm