Procurement Application Support Specialist

Key Roles and Responsibilities

This job focus includes, but not limited to

• Coordinate the onboarding team to support the procure.bn platform, ensuring new users and suppliers are effectively integrated into the system.
• Manage and verify the accuracy and completeness of supplier data to ensure reliable and up-to-date supplier information.
• Provide ongoing support to all suppliers and internal company users, addressing queries and resolving issues promptly to maintain high user satisfaction.
• Oversee the daily operations and administration of the procure.bn platform, guaranteeing seamless access, reliability, and functionality for all participants.
• Collaborate closely with procurement officers and cross-functional teams to understand evolving business requirements and translate these into effective system configurations and streamlined workflows.
• Deliver technical support and comprehensive training sessions for end-users, enhancing their capacity to use the procure.bn system proficiently and troubleshoot minor challenges independently.
• Maintain detailed, up-to-date documentation including system configurations, user manuals, FAQs, and administrative protocols to promote knowledge sharing and support continuous improvement efforts.
• Conduct periodic system audits and performance evaluations to identify areas for enhancement, ensuring strict compliance with organizational policies, quality standards, and relevant regulatory requirements.
• Engage with software vendors and IT service providers to coordinate system updates, troubleshoot advanced technical issues, and implement feature enhancements that keep the procure.bn platform secure and functional.
• Support implementation and rollout projects related to procure.bn, ensuring smooth deployment and adoption across the organisation.
• Contribute to procurement data analysis and reporting activities by extracting insights from system data, supporting strategic decision-making, and operational efficiency improvements.
• Assist the IT department by addressing various end-user support needs beyond procure.bn during periods of lower demand, fostering collaboration and knowledge exchange.

Key Skills and Competencies Required

• Proven experience in system administration, preferably within procurement or related platforms.
• Strong technical aptitude with ability to learn and support enterprise software systems effectively.
• Excellent organisational skills with attention to detail for managing supplier data and documentation.
• Effective communication and interpersonal skills to collaborate with diverse teams and deliver training sessions.
• Analytical mindset with capability to perform system audits and generate insightful reports.
• Problem-solving skills to troubleshoot technical issues and liaise with external vendors for resolutions.
• Familiarity with procurement processes, data management, and compliance best practices is highly desirable.

Minimum Requirements

• Higher National Technical Education Certificate (HNTec) in Information Technology, or related discipline(s). Relevant certifications will be added advantage for example includePRINCE2 Foundation, ITIL 4 Foundation, etc. 

• Minimum of at least two (2) years of working experience in procurement application. 

Additional Information

• Closing Date: Saturday, 31 January 2026 at 11:59PM.
• Please attach a PDF copy of your Cover Letter, Resume, IC, Academic and Professional Certifications and Transcripts, and other relevant documents in your profile.  

We look forward to welcoming resourceful and dedicated members to our ITS team!