Job Title: Senior IT Analyst, IT Operations
Bandar Seri Begawan , Brunei-M, Brunei Darussalam
About PosBru
At PosBru, we're more than a postal service - we are the bridge that strenghtens Brunei's communities, business and families.
As a member of the PosBru family, you'll help us bridge distances, build bonds, and empower Brunei's growth - all while growing your own career.
Join us today and help shape the future of Brunei - one delivery at a time!
Job Summary
The Senior IT Analyst, IT Operations is responsible for overseeing and managing PosBru’s IT operations and service delivery. Manages and monitors IT support services, operational processes, user access, and IT services to ensure stability, reliability, and efficiency across PosBru’s branches and head office. Collaborates with cross-functional teams to resolve complex operational issues, improve service delivery, and ensure compliance with IT standards and security requirements. Additionally, stays abreast of emerging technologies and IT practices to recommend and implement enhancements that align with PosBru’s goals.
Job Description
The Senior IT Analyst, IT Operations is responsible for overseeing PosBru’s day-to-day IT operations and service delivery, ensuring the stability, reliability, and efficiency of IT services across branches and head office. The role manages IT support services, user access, Microsoft 365, IT assets, and operational processes, while providing technical guidance and escalation support to the IT team.
The role collaborates with internal teams and vendors to resolve complex IT issues, analyse root causes, improve service performance, and ensure compliance with IT policies, security requirements, and operational standards. It also supports IT deployments, operational changes, backup and recovery processes, documentation, and continuous improvement initiatives.
Additionally, the role stays informed of emerging technologies and IT practices to recommend and implement enhancements that support PosBru’s operational requirements and broader technology objectives.
Required Functional Competencies
- Analytical mindset with strong problem-solving abilities.
- Detail-oriented and able to work in a fast-paced environment.
- Interpersonal skills for effective collaboration within a team.
- Proactive and self-motivated with a commitment to continuous learning.
Minimum Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or relevant field with minimum 3 years’ experience in IT operations, service management, systems administration, or a similar role (HND qualification with substantial experience will also be considered).
- Proven experience in managing and supporting IT operations, service delivery, and end-user computing environments.
- Strong understanding of IT operations, service management, user access, Microsoft 365, endpoint management, and IT security practices.
- Proficiency in IT monitoring, troubleshooting, incident management, and root cause analysis.
- Experience in managing IT assets, backup operations, operational documentation, and service reporting.
- Knowledge of cloud-based services, IT service management, and business continuity concepts.
- Excellent communication, coordination, and stakeholder management skills.
- Relevant certifications (e.g., ITIL, Microsoft, CompTIA, or other IT service management and technical certifications) are a plus.
Closing Date
25 October 2026