Job Title: Senior IT Associate, Systems and Applications
Bandar Seri Begawan , Brunei-M, Brunei Darussalam
About PosBru
At PosBru, we're more than a postal service - we are the bridge that strenghtens Brunei's communities, business and families.
As a member of the PosBru family, you'll help us bridge distances, build bonds, and empower Brunei's growth - all while growing your own career.
Join us today and help shape the future of Brunei - one delivery at a time!
Job Summary
The Senior IT Associate, Systems and Applications is responsible for ensuring the optimal performance, integration, and functionality of PosBru’s systems and applications. The role supports the analysis, implementation, maintenance, and improvement of systems and applications, while serving as the focal point for Level 1 and Level 2 support for the ePostal System and other PosBru systems and applications.
The role also provides technical troubleshooting, user support, system monitoring, and coordination with vendors and stakeholders to support operational efficiency and PosBru’s overall IT objectives.
Job Description
The Senior IT Associate, Systems & Applications is responsible for supporting day-to-day systems and application operations, with a primary focus on providing Level 1/2 support for PosBru’s ePostal System and other business applications across post office branches and head office.
The role involves assisting with system and application configuration, deployment, testing, monitoring, and routine maintenance. It also includes responding to user requests, diagnosing and resolving basic system and application issues, supporting user access and account administration, and escalating complex issues to the appropriate technical teams or vendors as required.
In addition, the role supports system documentation, IT asset and software tracking, backup monitoring, and user guidance on systems and applications. The role also provides support across other Technology domains and IT operations when required, ensuring effective coordination, knowledge sharing, and continuity of IT services.
Furthermore, the role contributes to PosBru’s IT objectives by supporting system deployments, enhancements, testing, and operational improvements, while providing timely technical support and maintaining a high standard of service to end users.
Required Functional Competencies
- Basic problem-solving following established procedures
- Attention to detail and ability to follow instructions
- Willingness to learn and accept feedback
- Dependability in completing routine tasks
- Clear communication with end users
- Teamwork and willingness to support colleagues
Minimum Requirements
- Higher National Diploma in Computer Science, Information Technology, Information Systems, or a related field. Diploma with relevant experience will also be considered.
- Basic understanding of system architecture, application functionality, and system integration, and Software Development Life Cycle (SDLC) concepts.
- Basic knowledge of databases and ability to perform basic data validation and troubleshooting.
- Ability to troubleshoot, diagnose, and resolve common system and application-related issues.
- Basic understanding of Microsoft 365 and cloud-based applications is an advantage.
- Familiarity with system monitoring, testing, and routine application maintenance is an advantage.
- Strong communication, coordination, and stakeholder engagement skills.
- Ability to work collaboratively across teams and support operational and project activities.
Closing Date
25 October 2026