Job Title:  Supervisor, Residents & Administration

Job Description

Responsible for assisting the Executive in overseeing customer experience and operations team, administrative control, and coordination of estate operations. The role builds on estate support functions by providing leadership, decision-making, and oversight for maintenance coordination, resident relations, system administration, and estate documentation to ensure efficient, compliant, and high-quality estate service delivery.

Roles & Responsibilities

1. Oversee resident inquiries, service requests, and complaints, ensuring timely resolution.
2. Act as escalation point for complex or sensitive customer experience matters.
3. Oversee maintenance coordination focusing on work scheduling with contractors and residents.
4. Review and prioritize maintenance and repair requests (CASE).
5. Monitor progress, delays, and completion status of CASE.
6. Coordinate with inspectors and operations executives to ensure work readiness.
7. Oversee lease administration inclusive move in, move out and renewal, property handovers, and estate documentation.
8. Ensure accurate and proper document control, filing, and record management.
9. Review reports, dashboards, and performance data from the system.
10. Prepare and review estate reports, summaries, and updates for management.
11. Review Minutes of Meeting (MOM) and follow up on action items.
12. Coordinate meetings involving contractors, tenants, and internal departments.
13. Review payment certificates for vendor and contractor claims in accordance with established procedures to support timely payment processing.
14. Support cost tracking and budget monitoring.
15. Oversee key management, including the issuance, return, safekeeping, tracking, and recording of keys to ensure proper access control.
16. Oversee estate inventory management, including the recording, tracking, verification, and reconciliation of assets, equipment, and supplies, ensuring accurate inventory records are maintained.
17. Perform any additional duties assigned by the line supervisor.

Supervisory Role

Yes

Education

Level of Qualification: Higher National Diploma

Major: Property / Estate Management, Business Administration, or other related fields

Preferred Certification: IOSH / NEBOSH, Certified Customer Service Professional, or other relevant certifications in facilities management, administration, or occupational health and safety.

Area of Experience

• Estate / Property Operations - 2 years or above
• Customer Complaint Resolution & Escalation - 2 years or above 
• Lease Administration, Property Handover & Recordkeeping (including Key and Inventory Management) - 2 years or above 

Closing Date

7 Nov 2026