Job Title:  IT Application Operations Coordinator

Job Description

To ensure the stable and efficient day-to-day operation of enterprise applications by owning application BAU operations, coordinating incidents and change management activities, managing vendor interactions, maintaining operational controls and documentation.

This role is accountable for application service continuity and operational governance, acting as the primary operational interface between business users, internal IT teams and external vendors.

Job Summary

1. To provide support in managing application BAU operations, ensuring availability and continuity of enterprise applications.
2. Act as the primary point of contact for application-related incidents, service requests and operational issues.
3. Perform issue triage, prioritization and coordination, escalating to IT team or vendors as required.
4. Track and ensure timely resolution of incidents and requests in accordance with agreed SLAs.
5. Coordinate application change management activities, including request logging, impact coordination, approvals tracking and user communication.
6. Coordinate UAT, including planning, execution tracking, feedback consolidation and sign-off.
7. Act as the operational liaison with application vendors, managing issue follow-ups, progress tracking and resolution confirmation.
8. Involve in maintaining accurate and current application operational documentation, including SOPs, user guides, access matrices and runbooks.

Education

Diploma in Information Technology, Business Information Systems, Computer Science or a related discipline 

Training

• Minimum 7 years’ experience in application operations, IT support or enterprise system support roles.
• Experience supporting enterprise applications such as ERP, HR, Finance or reporting platforms.
• Proven experience coordinating incidents, changes and user requests in a structured IT environment.
• Experience working with external vendors and service providers.