Job Title:  Senior Assistant - Loyalty System

Job Purpose

• Ensure that all award redemption and service requests are actioned daily and in compliance with Standard Operating Procedures and terms and conditions of the Loyalty programme, highlighting to Officer – Loyalty System for any abnormalities.
• Manage administrative tasks such as partner billing reconciliation, raise invoices, finance procurement, invoice ensuring accuracy.
• Ensure all missing mileage claims and pending activities are processed within the stipulated timeframe and with accuracy.

Job Accountabilities

• Perform daily reconciliation of award and service redemptions to ensure that all redemptions are processed in accordance with the Loyalty Standard Operating Procedures
• Perform weekly reconciliation of accrual activities and conduct monthly reconciliation of manual accrual activities to ensure accuracy and compliance.
• Perform reconciliation and audit of loyalty activities to ensure that any fraudulent activities are detected and investigated accordingly
• Assist in reviewing and analysing any discrepancies identified during the reconciliation process. Collaborate with the Officer – Loyalty System to communicate and bring attention to any anomalies discovered through reconciliation.
• Process pending activities and handle missing mileage claims received in the Crane Loyalty Management System on a daily basis, ensuring accuracy.
• Assist with the management of partner administrative tasks including partner system definitions, raising billing invoices and coordinating with partners.
• Perform partner billing reconciliation, ensuring that invoices raised are accurate per miles credited in the system
• Assist in  raising  procurement requests for finance-related needs, verification of invoices against approved purchase orders and adhere to internal procedures to facilitate timely procurement and payment processes.
• Handle all general administrative tasks related to office operations, including dispatching cards, arranging delivery of partner materials, and organizing merchandise during travel fairs and similar events.

Qualification and Education

Minimum of 6 G.C.E O-Level and 5-6 years of work experience in Business Administrative role

Specialised Knowledge and Skills

• Proficient in Word, Excel and PowerPoint
• Demonstrated problem-solving and communication ability
• Strong analytical skills
• Detail-oriented and organized, with a commitment to data accuracy and integrity.
• Possess good customer service attributes and results-oriented
• Ability to multitask, prioritize, and manage time effectively