Job Title: Billing Executive

Location:

Brunei, Brunei Darussalam

Position Summary

The Billing Executive is responsible for supervising, monitoring, and ensuring the accuracy and integrity of all billing transactions generated by frontline reception across all clinical departments. This role focuses on post-registration and post-charging verification, identifying errors, inconsistencies, and non-compliance with hospital billing policies, service fee schedules, and insurance requirements.

The Billing Executive ensures that all patient accounts, including inpatient, outpatient, insurance, corporate, and self-pay cases, are billed in accordance with hospital policies, payer requirements, and regulatory standards. The role contributes directly to minimising billing errors, preventing revenue leakage, reducing refund cases, and enhancing the overall patient financial experience.

This position requires a high level of accuracy, confidentiality, and professionalism, along with strong communication skills and the ability to manage multiple cases within tight timelines. The Billing Executive plays an essential role in supporting the hospital’s financial performance and maintaining trust with patients and stakeholders.

Principle Job Responsibilities

Review, verify, and validate all charges entered by frontline reception teams across all clinics and departments.
Ensure billing complies with hospital fee schedules, SOPs, insurance guidelines, and corporate agreements.
Identify discrepancies such as missing charges, wrong codes, duplicated charges, or incorrect pricing.
Rectify errors directly or coordinate with the originating unit for corrections.
Oversee the daily performance of Billing Audit Officers / Checkers.
Assign audit workloads, review priority cases, and monitor turnaround time (TAT).
Provide guidance, coaching, and corrective training to reduce recurring errors.
Ensure the team consistently follows audit SOPs and quality standards.
Highlight high-risk or frequent billing mistakes to the Billing Officer/Manager.
Investigate root causes of errors and propose improvements or training needs.
Support initiatives that reduce refund cases and protect hospital revenue.
Maintain audit logs, error trends, and accuracy reports.
Ensure all bills audited meet internal and external compliance requirements.
Maintain accurate records of daily audits, corrections made, and trends detected.
Assist in internal/external audit requests related to billing accuracy.
Ensure strict confidentiality of patient data and hospital financial records.
Work closely with reception, nursing, doctors, accounts, and insurance units to clarify charging issues.
Communicate billing rule changes, new items, or SOP updates to the audit team.
Address disputes, queries, or escalations regarding billing errors.
Support implementation of new systems or processes that affect billing.

Professional Requirements

A minimum of five (5) years of working experience in the relevant field is required.

Educational Requirements

An undergraduate degree in Accounting or any related field from an institute recognized by the Government of His Majesty is desirable.
Candidates who have equivalent qualifications through education and/or experience may be considered for assignment to this position.