Job Title: Cashier Cum Receptionist

Location:

Brunei Muara, Brunei Darussalam

Job Summary

Within the context of a client and family centered model of care, and in accordance with the established vision and values of the organization, works in a team based environment and performs receptionist/clerical functions in support of the delivery of client care. The Cashier cum Receptionist performs a variety of clerical duties, schedules and books patient appointments in accordance with various health professionals’ schedules, follow up visits, tests and referrals, makes adjustments to patient schedules in the event of cancellations, coordinates documentation required for patient visits, maintains and updates client/patient database, prepares billing information and standard Daily Revenue, responds to general telephone enquiries and/or directs callers to appropriate department in accordance with established procedures and guidelines. Maintains departmental equipment, supplies and filing systems.

Principle Duties and Responsibilities

Registering new and existing patient hospital visits.
Scheduling appointments for patients.
Reminder call or messaging patient one day prior to appointment date
Liaise with Medical Records Department to obtain patient’s file before their scheduled appointment.
Answering phones and responding to incoming calls from patients and other staff members.
Ensure patient is billed accurately based on the clinical documentations and billing chit.
Daily preparation of cash sales collection report and the physical cash collections and submit to patient billing office for verification.
Detailed reports must be prepared immediately in the event of any surplus or shortfall of sales cash and to escalate to patient billing and accounts office.
Ensure prompt submission of report for any outstanding bill, refund request, cancellation of invoice, discrepancy in billing, etc.
Providing estimated treatment cost for procedures and collecting deposits from patient for scheduled inpatient procedures.
Ensure Deposit & Billing Check-list Form is duly completed and signed in agreement by patient before endorsing to ward receptionist for the admission.
Recording insurance information and other required medical documentation and submitting it to patient billing insurance team to process claims.
For admission of insurance patient, to ensure our doctor completes any pre-authorization form and prepare medical report where necessary for onward submission to our Insurance Team.
To address/investigate patient’s complaints if there are any on site or to review the complaints raise in JPMC incident report system received by patient billing office or customer services.
Maintain hospital, patient, and employee’s confidentiality.
Perform all duties in a professional, effective, and confidential manner.
Perform all other and related duties as required or assigned.
Providing administrative support to the clinic staffs

Professional Requirements

A minimum 3 years working experience in the same field.
Minimum one year recent related experience or an equivalent combination of education, training and experience.

Educational Requirements

Minimum GCE “O” Level or equivalent supplemented with standard commercial courses.
Knowledge in computerized accounting would be an advantage.

Specialised Skills/Knowledge/Attribute Requirements

Knowledge or experience in working in hospital/clinic billing.
Knowledge or passionate in healthcare and medical science.
Knowledge of basic accounting and finance concepts
Knowledge in conflict management and customer services
Microsoft 365 proficiency
Fluent in English language

Closing Date

15th October 2025