Job Title:  Customer Care Assistant

Job Summary

• Focus on attending customers or clients and patients' enquiries to improve services provided by the Hospital. 
• Safekeeping of lost and found items found within the premises.

Principles Duties and Responsibilities

Customer Service

• Focus on attending customer, or clients and patients' enquiries including logging and recording of data.
• Responds and conducts follow up customer's complaints or feedback via email.
• Ensure the safekeeping and tracking of lost-and-found items, including coordinating with relevant departments for return or disposal. 
• Close liaison with the Risk Department for Customer's complaints, resolving problems and comlaints where necessary. 

Customer Service Feedback Survey

• Collection of Customer Service feedback form. 
• Data entry and tabulation of customer service feedback form. 
• Compile feedback findings to lead, or supervisor to support continuous improvement in services.

Clinic / Ward Rounds and Patient Support

• Perform ward or clinic rounds to ensure patients are well taken care of and to assist thwn required relevant to customer service. 
• Report and rectify any concerns or complaints immediately to the approporiate healthcare staff or relevant department.
• Assist in the smooth handover of patient concerns to the next shift or deparment, ensuring continuity of customer care.

Departmental / Unit Responsibilities

• Arrange appointments and manage the Customer Care Deparment calendar.
• Keep any lost and found items and follow through accordingly
• Conduct tours for official visitors to the Hospital and portray relevant information and destination as per requested.
• Inform Hospitality of any housekeeping ormaintenance needs in keeping with the Company's Standard of appearance.

Professional Requirements

• A minimum of three (3) years of professional experience in customer service, with strong communication and interpersonal skills
• Previous experience of working in a healthcare setting is an added advantage.

Educational Requirements

• A minimum of Diploma form an institue recognized by the Government of His Majesty of Negara Brunei Darussalam.
• A credit in both Malay and English at O Level is required

Specialised Skills/Knowledge/Attribute Requirement

• Knowledgeable and well-versed in Royal Protocol and Melayu Islam Beraja (MIB) Code of Conduct. 
• Ability to communicate in Bahasa Terasul would be an added advantage.
• Familiarity with the use of customer service management software, or equivalent tolls is preferred.
• Experience in handling sensitive and confidential information with discretion, in line with privacy regulations.

Closing Date

3rd September 2025.