Job Title:  Temporary Call Centre Operator

Job Summary

Telephone Operator is primarily be responsible in handling all in-coming / out-going calls and to provide accurate information of the hospital’s services and facilities to the caller while projecting a professional company image via telecommunication 

Principle Duties and Responsibilities

• Answering all incoming and outgoing calls. 
• Transferring calls to relevant persons or departments. 
• Entertaining all enquiries from both internal and external callers, regarding the Health Centre’s Services, facilities and promotions. 
• Convey information to the relevant persons or departments. 
• Handle emergency calls as per the company’s procedure. 
• Make emergency announcement and public paging via Public Address system (P.A system) whenever required. 
• Endorse any relevant information to the Telephone Operators working for the next shift. 
• Always ensure the landline phone and emergency hotline phone is operating at all times by checking them regularly. 
• Maintain certain records of telephone interactions accordingly. 
• Always be ready to be on-call when required, depending on the on-call duty roster schedule. 
• Participate in any voluntary work, committee, or extracurricular activities in any company’s events. 
• Perform all duties in a professional, effective, and confidential manner at all times. 
• Perform all other ad-hoc duties as and when required by the Superiors. 

Experience Requirements

• Answering all incoming and outgoing calls. 
• Transferring calls to relevant persons or departments. 
• Entertaining all enquiries from both internal and external callers, regarding the Health Centre’s Services, facilities and promotions. 
• Convey information to the relevant persons or departments. 
• Handle emergency calls as per the company’s procedure. 
• Make emergency announcement and public paging via Public Address system (P.A system) whenever required. 
• Endorse any relevant information to the Telephone Operators working for the next shift. 
• Always ensure the landline phone and emergency hotline phone is operating at all times by checking them regularly. 
• Maintain certain records of telephone interactions accordingly. 
• Always be ready to be on-call when required, depending on the on-call duty roster schedule. 
• Participate in any voluntary work, committee, or extracurricular activities in any company’s events. 
• Perform all duties in a professional, effective, and confidential manner at all times. 
• Perform all other ad-hoc duties as and when required by the Superiors. 

Educational Requirements

• Minimum 2 'O' level with pass in Malay & English subject. 
• Candidates who have equivalent qualification through education and/or experience may be considered for assignment to this position. 

Closing Date

10th December 2025