Job Title:  Restaurant Manager

PURPOSE OF ROLE

To ensure that the outlet operation runs smoothly and efficiently delivering excellent service in line with LQA standards, HACCP and Halal requirements

CORE JOB FUNCTIONS

1. Organise the preparation of the team, equipment and restaurant as required for the service

• Briefing daily, including on, specials, sections, tasks, non-available items, promotions, events and activities
• Organising sufficient clean, operational equipment for all aspects of operation and proper table settings
• Ensuring all the printed collateral is clean and correct, in accordance with the brand standards 
• Verifying stores are stocked according to approved par stocks and properly stored 
• Arranging adequate clean linen supplies and accurate monthly stock count 
• Monitoring and reporting any equipment that requires maintenance or restoration
• Preparing and maintaining the mis-en-place for following day’s business to ensure efficiency 
• Ensuring outlet is staffed adequately in line with business levels 

2. To organise, inspect and correct the food and beverage service, including

• Ensuring all guests are met on arrival and escorted to their table
• Explaining the menu and restaurant offering
• Verifying and ensuring the accurate ordering of food in liaison with the respective Sous Chef 
• Coordinating the accurate delivery of guest requirements, with the correct accompaniments
• Checking every table to verify satisfaction and correct the service deficiencies 
• Promptly handling and resolving any complaints  

3. Performing the restaurant administration, including

• Preparing and issuing a daily guest feeback report
• Ordering supplies cost efficiently
• Completing the daily Micros closing, balancing all payments and ensuring the accuracy of postings 
• Ensuring breakages are minimised and reported when they occur and conducting accurate monthly stock takes

COMPETENCIES REQUIRED

• Supervision of others
• Service delivery
• Communication
• Collaboration with colleagues
• Delivering excellence
• Being trustful
• Performance in job role
• Adherence to policy 
• Financial support
• Health and safety

CANDIDATE REQUIREMENTS

1. Education

• HND or degree in Hospitality Management 
• Good level of written and spoken English

2. Experience

• Three years’ experience in F&B supervisory role in a luxury hotel

3. Physical requirements 

• Physically capable of carrying out all aspects of the role
• Ability to meet the hours required to suit the business needs across 7 days per week and Public Holidays

4.Functional Knowledge

• Micros / POS
• Microsoft Office 365 
• Food Safety Level 3 
• Halal certification and licensing
• Luxury hotel F&B service standards and organisation 
• Operational experience of managing large events / functions
• Administration and controls 
• Coaching and development of staff