Job Title: Sales Coordinator

Location:

The Empire Brunei, Brunei Darussalam

PURPOSE OF ROLE

To provide effective sales support and coordination to the Sales & Marketing Department by assisting with client relationships, business development activities and sales initiatives. To mainly support the Sales Manager in identifying business opportunities, coordinating client requirements and facilitating effective communication with hotel departments, in accordance with the hotel's commercial objectives and service standards.

CORE JOB FUNCTIONS

1.To support sales and business development activities by

Assisting Sales Managers in prospecting, client visits, sales calls and developing new business opportunities
Promoting the hotel's products and services, including accommodation, meetings and banqueting facilities
Gathering competitor information and market updates to support sales initiatives
Following up on prospective clients and assigned sales leads to support business conversion

2. To maintain effective client relationships by

Building and maintaining relationships with existing and prospective clients
Understanding client requirements and coordinating with relevant hotel departments to ensure smooth service delivery
Following up on client enquiries, site inspections, proposals and business opportunities
Providing professional and timely assistance in accordance with the hotel's service standards

3. To coordinate sales activities and client engagements by

Assisting in organizing hotel site inspections, familiarization trips, client entertainment and sales promotional activities
Coordinating client requirements with operational departments to ensure seamless arrangements
Monitoring client feedback and ensuring appropriate follow-up actions
Supporting the handover of confirmed client requirements to the relevant hotel departments

4. To support departmental performance by

Keeping the Sales Managers updated on client activities, market developments and business opportunities
Attending sales meetings, client functions and other departmental activities, as required
Providing timely updates to the Sales Manager on assigned sales activities, client follow-ups and business opportunities
Undertaking other duties and projects as assigned by the Sales Managers and Director of Sales & Marketing

5. To uphold hotel standards and policies by

Complying with company policies, procedures and health and safety regulations
Maintaining confidentiality of client and business information
Upholding the hotel's service standards and professional conduct

COMPETENCIES REQUIRED

Communication and Interpersonal Skills
Client Relationship Management
Sales and Business Development
Collaboration with Others
Initiative and Accountability
Professionalism and Integrity
Delivering Excellence
Customer Service Excellence
Commercial Awareness
Adherence to policy
Health and safety

CANDIDATE REQUIREMENTS

1.Education

Diploma or degree in Business Administration, Hospitality Management, Sales and Marketing or a related discipline (preferred)
Excellent written and spoken English (essential)

2. Experience

2 to 3 years' experience in sales, client relations or a similar role (essential)
Hotel or hospitality experience (desirable)
Experience in client handling, business development or sales activities (desirable)

3. Functional Knowledge

Excellent communication, presentation and interpersonal skills
Good understanding of sales activities and client relationship management
Knowledge of hotel products, accommodation, meetings and banqueting (desirable)
Ability to identify business opportunities and understand client requirements
Ability to manage multiple client enquiries, sales activities and follow-ups effectively
Strong coordination, negotiation and follow-up skills
Proficiency in Microsoft Office 365

4. Other requirements

Willingness and flexibility to work according to business requirements, including weekends and public holidays
Willingness to participate in client entertainment, site inspections, sales events and promotional activities