Job Title: Spa Therapist

Location:

The Empire Brunei, Brunei Darussalam

PURPOSE OF ROLE

To provide a positive sense of well-being to all guests through the provision of safe spa treatment services which exceed guest expectations

1. To provide spa treatments and services by

Providing Balinese, back and shoulder, sports and Swedish massages to enhance wellbeing
Delivering body scrubs and wraps in a effective, safe manner
Conducting facials, manicures and pedicures to enhance beauty and appearance
Delivering safe and technically effective treatments to enhance wellness
Establishing contraindications and managing these in all treatments
Providing a consistently efficient and hygienic service
Verifying daily that all Spa equipment is safe and hygienic to use
Maintaining professional confidentiality
Being knowledgeable of up-to-date methods of delivering spa treatments

2. To deliver guest service in the public areas by

Initiating greetings and fond farewells to all guests entering and passing the spa areas
Engaging with and making guests feel welcome as individuals
Handling all enquiries accurately, efficiently, courteously and patiently
Being receptive to guest comments and complaints, responding with empathy and reporting these promptly
Escorting guests to the facilities, anticipating and meeting their requirements
Explaining the facilities and offering to make bookings for services
Recognising returning guests and acknowledging them by name and their preferences
Initiating verbal communication to support understanding
Assisting in covering the lectern at the garage entrance when the GSAs are engaged elsewhere
Knowing about the Hotel services and politely assisting with all general guest enquiries
Gathering and recording guest preferences and accurately updating the guest profile

1. Education

Recognised qualification in Spa Therapy treatments or related field (Essential)
Good standard of written and spoken English (Essential)
Additional language skills such as Korean or Chinese would be an advantage (Desirable)

2. Experience

3. Physical requirements

Physically capable of carrying out the duties of the post
Flexible rostering to meet guest requirements 7 days per week, 365 days per year, including Public Holidays

4. Functional Knowledge

Wide range knowledge of grooming and massage techniques (Desirable)
Understanding of contraindications related to massage and spa therapies (Desirable)
Knowledge of hygiene standards, health and safety protocols and policy
Familiarity with Hotel emergency procedures, including fire safety and terror threat response